Privacy Policy - Enchanted Birch

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At Enchanted Birch, we value your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or engage with our products and services.

1. What Personal Information We Collect

We may collect the following personal information when you interact with us:

• Your name
• Email address
• Phone number
• Billing and shipping addresses
• Payment details (via secure third-party processors like PayPal or Stripe)
• Order history
• Any other information you choose to provide (e.g., custom spell requests or inquiries)

2. How We Collect Your Information

We collect your information when you:

• Place an order through our website
• Subscribe to our mailing list
• Contact us through email, contact forms, or social media
• Leave product reviews or feedback
• All personal data is collected fairly and lawfully and only for purposes directly related to our services.

3. How We Use Your Information

Your personal information is used to:

• Process and deliver your orders
• Communicate with you regarding your purchase
• Provide customer support
• Send promotional emails (only with your consent)
• Improve our products, services, and website experience
• We will never sell your personal information to third parties.

4. Disclosure of Personal Information

We may disclose your personal information to:

• Delivery providers (e.g., Australia Post or courier services)
• Payment gateways (e.g., PayPal, Stripe)
• IT service providers who assist with website hosting or data storage
• We take steps to ensure that any third parties we work with protect your information in compliance with Australian law.

5. Security of Your Information

We take all reasonable steps to protect your personal data from misuse, loss, unauthorised access, or disclosure. This includes secure website connections (HTTPS), password-protected systems, and trusted third-party service providers.

6. Cookies and Website Tracking

Our website may use cookies to enhance your browsing experience and analyse website traffic. You can disable cookies in your browser settings at any time.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of your information
• Withdraw consent for marketing communications
• To exercise your rights or lodge a complaint, please contact us (details below). We aim to respond within 7 business days.

8. Contact Us

For any privacy concerns, questions, or access requests, please contact:

Renee – Enchanted Birch in our contact us section

Location: Australia

9. Changes to This Policy

We may update this policy from time to time. The most recent version will always be posted on our website, and changes take effect immediately upon posting.